Cera Care

The problem

Cera Care's app is used by thousands of carers across the UK to monitor the vital signs of elderly patients. During home visits, carers record things like blood pressure, heart rate, temperature and oxygen levels. Over time this builds up a picture of each patient's health, helping clinical teams spot early warning signs and keep people out of hospital for longer.

But the forms used to capture these vital signs had become a problem. Carers were spending so long filling them in that they couldn't properly be present with the people they were visiting.

Recording observations, completing visit notes and logging medication was eating into the time carers actually had with patients. Every minute on a form was a minute not spent caring.

What I did

• Audited the existing carer app flow across iOS and Android
• Ran lightweight prototype testing across redesign directions

Process

We started with a research sprint — speaking to carers directly about their day-to-day experience with the app. The feedback was consistent: the forms were too long, too repetitive, and the timing of prompts often interrupted natural moments in a visit.

We looked at which fields were genuinely required versus which had been added as a precaution over time. Working with the clinical and operations teams, we were able to significantly reduce the number of required fields without compromising care quality or compliance.

From there I designed a series of prototypes that front-loaded the most critical information, grouped related fields together, and introduced smarter defaults based on previous visits. We tested each iteration with carers in the field.

Outcome

The new forms were quicker and easier to get through. Carers spent less time tapping through screens and more time actually talking to the people they were visiting. That was the whole point. They could sit down, have a cup of tea, ask how someone's doing, and still get all the vital sign data logged without it eating into the visit. The clinical picture stayed accurate, but the experience of filling it in stopped feeling like a chore.